The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Surfshopsaustralia.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Surfshopsaustralia.com.au
Surfshopsaustralia.com.au reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Surfshopsaustralia.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Help / Contact / Support and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Surfshopsaustralia.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. SurfShopsaustralia.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Surfsurfshopsaustralia.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Surfshopsaustralia.com.au.
Surfshopsaustralia.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping & Delivery
Certain factors such as order size, weight and shipping address may require us to ship via another method. Surf Shops Australia reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by Surfshopsaustralia.com.au are estimates only. Surfshopsaustralia.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Last house at end of driveway”, “Office hours 9-5”). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel in garden shed”. SurfStitch cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
Refunds & Returns
Free returns are offered to orders over $50 to an Australian address Only & for international orders over $150. If in any circumstance you pay for return shipping Surf Shops Australia will not reimburse postage costs – all Free Returns must be organised through Surfshopsaustralia.com.au.
Returns must be in as new condition with tags attached unless faulty. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the timeframe listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Surf Shops Australia will not pay to return these items to you.
Change Of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Surf Shops Australia cannot accommodate all address change requests.
Surf Shops Australia takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. Surf Shops Australia do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Surf Shops Australia will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Surf Shops Australia will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Faulty Items & Warranty Information
All repairs are carried out by the manufacturer and not by Surf Shops Australia. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Surf Shops Australia cannot control the availability of parts of replacement goods.
Surf Shops Australia has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Surf Shops Australia cannot be held accountable for repair periods or communication from the manufacturer.
In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer support or the brand directly for warranty periods.
We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-3 business days.
Wetsuit returns: Each manufacturer may have different warranty periods or service standards for faulty items. Surf Shops Australia works closely with its brands to ensure faulty items are dealt with promptly, but we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.
If notified before goods have been dispatched, Surfshopsaustralia.com.au can accommodate order cancellations. If items have been shipped, Surfshopsaustralia.com.au reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Surfshopsaustralia.com.au shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Surfshopsaustralia.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, SurfStitch.com shall immediately issue a credit to your credit card account in the amount of the charge.